Before switching to GoFreight, Headwin relied on a server-based system that required heavy manual work for reporting, tracking, and daily operations. As the business grew, these limitations slowed down decision-making and increased operational risk.
In this customer story, Headwin’s President and Accounting Manager share how moving to GoFreight transformed their workflow, and enabled sustainable growth.
The Challenge
Before GoFreight, Headwin faced several challenges that made scaling difficult:
Limited reporting formats that required extensive manual work
No built-in, real-time shipment tracking
Frequent switching between systems and external websites
Office-only access due to server-based infrastructure
Accounting workflows that were overly complex for freight forwarding operations
These challenges consumed valuable time, increased the risk of errors, and made it harder to serve customers efficiently.
Why GoFreight
With centralized shipment data and automated tracking, Headwin eliminated manual processes and reduced daily operational workload—saving hours every day.
GoFreight’s accounting workflows reduced repetitive steps, making it easier for the accounting team to manage transfers and close tasks faster.
By improving efficiency across teams, Headwin was able to increase shipment volume without increasing headcount, unlocking profitable growth.
Customer Experience
GoFreight’s customer portal gives customers real-time shipment visibility, enabling Headwin to communicate faster and more professionally.
With quicker responses and clearer updates, Headwin strengthened customer trust, improved retention, and won new business without increasing operational burden.
Onboarding & Support
Seamless data migration without running two systems in parallel
Short learning curve for new hires
Responsive support team, often within hours
A true partnership mindset, not just software support
This allowed Headwin’s team to stay focused on customers and growth, not system management.
Future-Ready
With a modern, cloud-based platform and ongoing innovation, GoFreight gives Headwin the confidence to continue growing, adapting, and staying competitive in a fast-changing freight forwarding landscape.