Module Owner coverage

This article outlines the responsibilities of the Module Owner to assist Agents in identifying the appropriate actions and communication contacts in the following situations:

When maintaining the Product type on a Hubspot ticket.
When escalating a Hubspot ticket.
When consulting inquiries from customers.
When assigning Jira bugs.

Module Owner	Owned Module(s)	GoFreight feature/ module name
Shih-da Wang	Core	Add-ons Agent EDI API Rate Management (BETA) Advanced Report (BETA) GoNexus (BETA) Dashboard (Bank Balance Section EXCLUDED) Ocean Module All shipment entry tabs (Accounting Tab EXCLUDED) List view (My Containers EXCLUDED) Air/ Truck/ MISC/ Warehouse Module All shipment entry tabs (Accounting Tab EXCLUDED) Sales Module Quotation Report Trade Partner (Accounting Setting Section & Accounting Tab EXCLUDED) Settings (Accounting, Freight Default Value, Tracking User Management, Customer Portal Setting EXCLUDED) Backstage (Superuser) Admin (Permission Setting for Accounting, GL Setting EXCLUDED)
Leslie Wu	Accounting	Add-ons QuickBooks (QBO) Fintech Solution (Koverly) - LA Dashboard Bank Balance Section Shipment entry Accounting Tab Accounting Module Trade Partner Accounting Setting Section Accounting Setting Tab Settings Accounting Freight Default Value Backstage (Superuser) Admin Permission Setting for Accounting, GL Setting. Accounting
Maggie Hsu	Visibility	Add-ons Tracking EDI Ocean Import My Containers Tracking EDI Behavior Settings Tracking User Management Customer Portal Setting Import Shipment (AMS EXCLUDED) Backstage (Superuser) Admin > Company Setting > Customer Portal Customer Portal EDI315 Automobile App Tracking App (SFI Only)
Maggie Hsu	Filing	Add-ons ISF AMS Import Shipment (AMS) eManifest (eHBL) eAWB ACI AES AFR NetCHB (BETA)