How Headwin Doubled Shipment Volume and Increased Profit by 40%

The Challenge
When Legacy Systems Hold Growth Back

• Before GoFreight, Headwin faced several challenges that made scaling difficult:

• Limited reporting formats that required extensive manual work
• No built-in, real-time shipment tracking
• Frequent switching between systems and external websites
• Office-only access due to server-based infrastructure
• Accounting workflows that were overly complex for freight forwarding operations

Why GoFreight
What Headwin Needed, and What GoFreight Delivered

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• Faster, More Efficient Operations

  With centralized shipment data and automated tracking, Headwin eliminated manual processes and reduced daily operational workload—saving hours every day.
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  Simplified Accounting for Freight Forwarders

  GoFreight’s accounting workflows reduced repetitive steps, making it easier for the accounting team to manage transfers and close tasks faster.
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  Built to Scale Without Extra Hiring

  By improving efficiency across teams, Headwin was able to increase shipment volume without increasing headcount, unlocking profitable growth.

Customer Experience 
Visibility That Builds Trust

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• GoFreight’s customer portal gives customers real-time shipment visibility, enabling Headwin to communicate faster and more professionally.
  
  With quicker responses and clearer updates, Headwin strengthened customer trust, improved retention, and won new business without increasing operational burden.

Onboarding & Support
A Smooth Transition with a Real Partner

Seamless data migration without running two systems in parallel
Short learning curve for new hires
Responsive support team, often within hours
A true partnership mindset, not just software support

This allowed Headwin’s team to stay focused on customers and growth, not system management.