Is This How Your Ocean Import Team Spends the Day?

More shipments should mean more growth, but for many forwarders it just means more pressure. Hiring is difficult, and operations teams are stretched thin trying to support VIP clients who expect constant updates, custom reports, and high-touch service. Without the right systems in place, it's nearly impossible to grow without sacrificing service quality.

Time Lost in Tools

Operations jump between spreadsheets, carrier websites, and inboxes just to find basic shipment updates.

Constant Firefighting

Your team spends the day answering "Where's my container?" instead of proactively managing shipments and delivery timelines.

Compliance Pressure

Manually entering data for ISF filings, arrival notices, and invoices often leads to errors and omissions, increasing the risk of delays, penalties, and unhappy clients.

Service Gaps

Without timely, proactive updates, customers feel left in the dark. Your team ends up repeating the same answers across email threads, risking miscommunication and missed details.

A visual representation of time lost in various tools for shipment tracking.

Scale Your Service,
Not Your Headcount

With GoFreight, you can give every client the experience of a VIP without overloading your operations team. Automate the details, personalize the communication, and scale your service quality as your business grows.

Maximize Service Quality While Reducing Errors

Automatically generate to-do items based on shipment conditions like MBL status or clearance steps
Centralized dashboards help managers stay on top of execution and pending tasks
Add memos to HBLs, MBLs, or containers to keep cross-team updates clear and consistent
Track every container by lifecycle event to prevent delays and avoid D&D charges
Convert quotes to shipments and carry charges into invoices automatically

A man on a video call discussing container reminders.

A man smiling while looking at a workflow diagram on his laptop.

Tailor Workflows for High-Value Clients and Complex Shipments

Customize how each client receives updates whether through automatic notifications triggered by milestones, customer portal, or custom reports
Set trade partner preferences including credit limit, payment term, and clearance instructions
Create SOPs and memo templates that help your team deliver consistently across regions
Use automated alerts and to-do triggers to support personalized service without manual effort

Strengthen Customer Relationships and Sales Outcomes

Give clients real-time access to shipment details, exceptions, and documents through a branded portal
Support unlimited tracking users and multi-company access for group accounts
Turn shipments into invoices instantly and offer payment solutions that improve client convenience
Impress your customers with clear, proactive communication that drives loyalty and referrals

A dashboard showing shipment tracking information.

"Since switching to GoFreight, we've seen a 22% increase in business from existing clients. The customer portal and automated updates made us look more professional, and now we get more repeat shipments without chasing them."

"GoFreight transformed our operations completely. We reduced quote response time by 65% and our team can now handle 40% more shipments with the same headcount. The automation features are game-changing."

"The real-time tracking and customer communication tools in GoFreight helped us improve our customer satisfaction scores by 35%. Our clients love the transparency and professional updates."