Introduction
When evaluating freight management software, marketing claims only go so far. What matters is what actual users experience—the problems solved, the frustrations eliminated, and the results achieved.
This page compiles GoFreight reviews and testimonials from freight forwarders across different company sizes, regions, and previous software experiences. We include:
- G2 verified reviews (independent platform)
- Customer testimonials (direct feedback)
- Documented results (measured outcomes)
Overall Ratings Summary
| Source | Rating | Reviews |
|---|---|---|
| G2 | 4.8/5 | 88 |
| Ease of Use | 4.8/5 | — |
| Quality of Support | 4.9/5 | — |
| Ease of Setup | 4.7/5 | — |
GoFreight maintains the highest rating among freight management platforms on G2—the leading independent software review platform.
→ See how we compare: Best Freight Forwarding Software
What Users Praise Most
Based on review analysis: 1. User experience / ease of use 2. Time savings / efficiency gains 3. Implementation speed 4. Support responsiveness 5. Accounting capabilities and open API connectivity
G2 Reviews Overview
Rating Breakdown
Overall: 4.8/5 (88 Reviews)
| Category | Rating |
|---|---|
| Ease of Use | 4.8/5 |
| Quality of Support | 4.9/5 |
| Ease of Setup | 4.7/5 |
| Ease of Admin | 4.7/5 |
| Product Direction | 4.7/5 |
How GoFreight Compares
| Platform | G2 Rating | Reviews |
|---|---|---|
| GoFreight | 4.8/5 | 88 |
| project44 | 4.4/5 | 100+ |
| CargoWise | 4.3/5 | 30 |
| Descartes | 4.2/5 | 50+ |
| Magaya | 4.1/5 | 20+ |
GoFreight leads the freight management software category in user ratings.
Common Themes in G2 Reviews
Positive Themes: - “User-friendly interface” - “Great customer support” - “Easy to learn” - “Streamlined workflows” - “Strong accounting capabilities and integrations”
Areas for Improvement: - “Mobile app could be enhanced” - “Some customization limitations” - “Reporting could be deeper”
Review Authenticity
G2 verifies reviews through LinkedIn authentication and business email verification. Reviews represent genuine user experiences, not marketing-generated content.
Customer Testimonials by Theme
Theme 1: User Experience & Ease of Use
Janko Wille, CEO, Allround Forwarding Midwest > “GoFreight is very user friendly, and I am quick in the system.”
“I tried 7 different systems before GoFreight. They were all either too complicated or didn’t understand freight forwarding.”
Why This Matters: After evaluating seven alternatives, this CEO found GoFreight hit the balance—forwarding-specific without unnecessary complexity.
Dipty Jardosh, Operations Director, GC Logistics > “Onboarding was simple, and the platform is easy to use.”
Why This Matters: Operations directors care about staff adoption. Simple onboarding means faster time-to-productivity.
Theme 2: Efficiency & Time Savings
Jason Hsu, Owner, Whale US > “Switching to GoFreight was a game-changer… I save at least 50% of my time.”
Documented Result: 50% time savings
Why This Matters: For owner-operators managing every aspect of their business, reclaiming half their time changes what’s possible.
Joan Chou, VP, Headwin Global Logistics > “We used to handle 100 shipments a month, and suddenly, we were managing 200.”
Documented Result: 2x shipment capacity
Why This Matters: Doubling capacity without doubling staff demonstrates operational efficiency gains.
Rebecca Zhang, CEO, TG Cargo Inc. > “GoFreight is my first choice because it’s a perfect package.”
Documented Result: 200% efficiency improvement
Why This Matters: “Perfect package” speaks to complete workflow coverage—not needing workarounds or supplementary tools.
Theme 3: Financial Clarity
Jane Xu, Straight Forwarding Inc. > “With GoFreight, we turned financial complexity into clarity.”
Why This Matters: GoFreight’s built-in accounting capabilities—including P&L visibility by shipment and full ledger management—eliminate financial opacity. For companies using external accounting software, integrations with QuickBooks, Xero, Sage, and others sync data automatically.
Theme 4: Switching from Competitors
Operations Manager at a Former Magaya User > “Magaya feels outdated, not user-friendly, and has been in use for years.”
Context: Switched to GoFreight in 2025 after 5-6 years on Magaya
Why This Matters: Direct comparison from someone who used both platforms for years.
Branch Manager at a Mid-Size US Forwarder (Evaluating from CargoWise) > “I’m scared to death every time I see a bill from CargoWise.”
Context: 50+ employee company, 5+ years on CargoWise before evaluating alternatives
Why This Matters: Cost concerns drive enterprise-to-mid-market evaluation.
→ See the full comparison: GoFreight vs CargoWise
Theme 5: Support Experience
Multiple G2 Reviews Cite: - “Great customer support” - “Quick response times” - “Helpful onboarding team” - “Dedicated success manager”
Support Model: - 24-hour email response - Dedicated Customer Success Manager - Help center and documentation
Documented Results
Efficiency Metrics
| Company | Result | Context |
|---|---|---|
| TG Cargo | 200% efficiency improvement | Complete workflow adoption |
| Whale US | 50% time savings | Owner-operator time reclaimed |
| Headwin | 2x shipment capacity | 100 → 200 shipments/month |
Cost Reductions
| Company | Result | Context |
|---|---|---|
| UCM | 53% demurrage reduction | Visibility and tracking improvements |
Implementation Speed
| Metric | GoFreight | Enterprise Alternative |
|---|---|---|
| Implementation timeline | 4-8 weeks | 6-12 months |
| Training time | Days | Weeks to months |
| Time to productivity | Immediate | Extended |
Capacity Without Headcount
Headwin Global Logistics: 100 → 200 shipments per month without proportional staff increase. The efficiency gains came from: - Eliminated data re-entry - Automated workflows - Better visibility reducing follow-up
Reviews by Company Size
Small Operations (5-20 Employees)
Common Feedback: - “Perfect for our size” - “Don’t need enterprise complexity” - “Affordable without sacrificing features” - “Owner can manage everything”
Representative Quote: > “Switching to GoFreight was a game-changer… I save at least 50% of my time.” — Jason Hsu, Whale US
Mid-Size Operations (20-50 Employees)
Common Feedback: - “Scales with our growth” - “Staff adopted quickly” - “Replaced multiple tools” - “Accounting integration works seamlessly”
Representative Quote: > “We used to handle 100 shipments a month, and suddenly, we were managing 200.” — Joan Chou, Headwin
Growing Operations (50-100 Employees)
Common Feedback: - “Alternative to enterprise software” - “Cost-effective for our volume” - “Multi-office support works well” - “Didn’t need CargoWise complexity”
Representative Quote: > “GoFreight is my first choice because it’s a perfect package.” — Rebecca Zhang, TG Cargo
Honest Assessment: What Could Be Better
Areas Users Mention for Improvement
Mobile Experience Some users note the mobile interface could be enhanced. For operations requiring heavy mobile usage, evaluate during demo.
Reporting Depth Standard reports cover common needs. Operations requiring highly custom reporting should discuss requirements.
Air Freight Depth Ocean freight is core strength. Air freight capabilities are solid but not as deep as dedicated air systems.
Context for Limitations
Every platform has trade-offs. GoFreight optimizes for: - User experience - Fast implementation - Complete forwarding workflow - Scalability from growing teams to large enterprises
This focus creates excellence in target use cases while acknowledging edge cases exist.
→ Learn more: GoFreight Platform Overview
FAQs: GoFreight Reviews
Is GoFreight good software? Based on G2 ratings (4.8/5, highest in category) and documented customer results (50% time savings, 2x capacity), GoFreight delivers strong outcomes for freight forwarders of all sizes.
What do customers say about GoFreight? Common themes: user-friendly, quick implementation, great support, significant time savings. Customers switching from competitors (CargoWise, Magaya) cite modern interface and eliminated complexity.
How does GoFreight compare to competitors? GoFreight rates higher than alternatives on G2: 4.8/5 vs. CargoWise 4.3/5, Magaya 4.1/5, Descartes 4.2/5. User experience and support receive highest praise.
Are GoFreight reviews real? G2 reviews are verified through LinkedIn authentication and business email verification. Customer testimonials come from real customers willing to be identified.
What don’t users like about GoFreight? Some mention: mobile app could be improved, reporting could be deeper, air freight not as deep as ocean. These represent areas for enhancement, not fundamental limitations for most users.
Conclusion
GoFreight reviews reflect consistent patterns: user-friendly interface, significant efficiency gains, responsive support, and fast implementation. The 4.8/5 rating—highest among freight management platforms—represents genuine user satisfaction.
Customer results speak louder than marketing: - 50% time savings (Whale US) - 200% efficiency improvement (TG Cargo) - 2x shipment capacity (Headwin)
These outcomes come from real operations solving real problems.
Want to see if similar results are possible for your operation? Request a GoFreight Demo →
Related Content
- GoFreight Platform Overview — Complete platform guide
- Best Freight Forwarding Software — Platform rankings
- GoFreight vs CargoWise — Enterprise comparison
- GoFreight vs Magaya — Mid-market comparison
- What is TMS? — TMS fundamentals
