Customer Experience

Customer Portal Software for Freight Forwarders

In freight forwarding, your service is your product. GoFreight helps you deliver proactive, personalized, consistent service to every client, so the experience of working with you becomes your competitive advantage.

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A working session on your own shipments, not a slide deck.

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22%

More business from existing clients

2,000+

Automated client updates / week

24/7

Self-service access

100%

Your branding

What a Freight Forwarding Customer Portal Gives Your Shippers

GoFreight turns routine service into a system, so your team focuses on the moments that matter, not the updates that don't.

Tailor the Workflow Per Client

Set up quote, tracking, communication, invoicing, and payment preferences per customer. VIP treatment becomes a configuration, not a daily manual effort.

People-Proof Your Operations

Milestone-triggered tasks, automated notifications, and structured workflows mean service quality doesn't depend on who's in the office today. Every team member delivers like your best one.

Proactive Before Reactive

GoFreight surfaces exceptions and sends updates before clients ask. Your team stops answering "where's my shipment?" and starts managing the ones that actually need attention.

Right Information, Right Time, Right Channel

Every client gets updates in their preferred format and on their preferred schedule automatically. No manual report building, no copy-paste emails.

See the portal with your own clients' shipments

What Your Customers See: Shipments, Documents, Invoices and Emissions

A professional, branded portal. Everything they need, nothing they have to ask for.

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Real-Time Shipment Visibility

Live status, ETA, delays, and container stages updated automatically. Customers see what you see.

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ETA Delay Alerts

When a shipment is delayed, customers are notified before they check. You stay ahead of the conversation.

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CO2 Visibility

Carbon emissions per shipment and consolidated across their account. Purpose-built for sustainability-conscious enterprise clients.

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Invoice & Quote Tracking

Customers view invoice status, track quotes, and pay directly from the portal. Fewer billing emails, faster payment.

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Document Access

BOL, commercial invoices, arrival notices, POD, all downloadable, always available.

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Branded Portal

Your logo, your colors, your domain. Customers experience your brand, not GoFreight's.

What Our Customers Say

"Since switching to GoFreight, we've seen a 22% increase in business from existing clients. The customer portal and automated updates made us look more professional, and now we get more repeat shipments without chasing them."

Bill Hudson
Bill Hudson
COO, NIK Transport

"We send over 2,000 automated reports and reminders each week using GoFreight. Our customers are happier, and our team spends far less time chasing updates."

Ray Dawson
Ray Dawson
Director of Operations, Seamax

See the portal with your own clients' shipments

Freight Forwarding Customer Portal FAQ

What is a customer portal for freight forwarding?

A freight forwarding customer portal is a branded, self service web application where your shippers track their own shipments, download documents such as bills of lading, arrival notices and commercial invoices, view published invoices and payment information, and get milestone updates automatically. It cuts down routine shipment status emails. For the forwarder it is also a retention tool: the portal carries your brand, not your software vendor's, so the digital experience your customer gets is yours.

Yes. GoFreight's customer portal is fully brandable with your company logo, colors, and can be set up on your own domain. Your customers see your brand, not GoFreight.

Your customers get shipment tracking and visibility, their documents and proactive updates in one place. They track shipments live, download bills of lading, arrival notices and commercial invoices, review invoice and payment history, and see CO2 emissions per shipment. Milestone updates such as ETA changes, customs clearance and container return deadlines reach them by email or inside the portal, before they have to ask. The portal carries your branding on your own domain, and everything in it is scoped to that customer's own shipments.

No installation. The portal is web based. GoFreight supports unlimited tracking users, and a single user can be associated with several companies, which matters for importers and group accounts running multiple entities.

Yes. GoFreight lets you tailor how each client receives updates: custom report format, delivery schedule (daily, weekly, or milestone triggered), and notification preferences. You configure it once per customer and GoFreight handles the rest automatically.

GoFreight sends the update before the customer asks for it: ETA changes, customs clearance, and container return deadlines go out automatically by email or into the portal. Your team is alerted on the same events, so an exception gets handled while it is still an exception rather than a complaint.

Yes. GoFreight displays CO2 emissions per shipment and consolidated across a customer's account. It is built for forwarders who serve sustainability conscious clients and need to provide emissions data without manual reporting.

Ready to Give Your Customers Self-Service Visibility?

See how GoFreight's customer portal can reduce inquiry calls and improve satisfaction.

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