Customer Portal Software for Freight Forwarders

Tailor the Workflow Per Client

Set up quote, tracking, communication, invoicing, and payment preferences per customer. VIP treatment becomes a configuration, not a daily manual effort.

People-Proof Your Operations

Milestone-triggered tasks, automated notifications, and structured workflows mean service quality doesn't depend on who's in the office today. Every team member delivers like your best one.

Proactive Before Reactive

GoFreight surfaces exceptions and sends updates before clients ask. Your team stops answering "where's my shipment?" and starts managing the ones that actually need attention.

Right Information, Right Time, Right Channel

Every client gets updates in their preferred format and on their preferred schedule automatically. No manual report building, no copy-paste emails.

Real-Time Shipment Visibility

Live status, ETA, delays, and container stages updated automatically. Customers see what you see.

ETA Delay Alerts

When a shipment is delayed, customers are notified before they check. You stay ahead of the conversation.

CO2 Visibility

Carbon emissions per shipment and consolidated across their account. Purpose-built for sustainability-conscious enterprise clients.

Invoice & Quote Tracking

Customers view invoice status, track quotes, and pay directly from the portal. Fewer billing emails, faster payment.

Document Access

BOL, commercial invoices, arrival notices, POD, all downloadable, always available.

Branded Portal

Your logo, your colors, your domain. Customers experience your brand, not GoFreight's.

What Our Customers Say

Since switching to GoFreight, we've seen a 22% increase in business from existing clients. The customer portal and automated updates made us look more professional, and now we get more repeat shipments without chasing them.

GoFrieght Uesr

We send over 2,000 automated reports and reminders each week using GoFreight. Our customers are happier, and our team spends far less time chasing updates.

GoFrieght Uesr

FAQ

What is a customer portal for freight forwarding?

A customer portal for freight forwarding is a self-service web application where shippers can track their shipments, download documents, view invoices, and receive status updates without calling or emailing their forwarder.

Can I customize the portal with my branding?

Yes. GoFreight's customer portal is fully brandable with your company logo, colors, and can be set up on your own domain. Your customers see your brand, not GoFreight.

What can customers see in the portal?

Customers can view real-time shipment tracking, download documents (bills of lading, commercial invoices, arrival notices), see invoice history, and receive automated status notifications.

Do customers need to install anything?

No installation required. The customer portal is entirely web-based and works on any device with a browser. Customers simply log in with their credentials to access their shipment information.

Can I set up different workflows and reports for different customers?

Yes. GoFreight lets you tailor how each client receives updates—custom report format, delivery schedule (daily, weekly, or milestone-triggered), and notification preferences. You configure it once per customer and GoFreight handles the rest automatically.

How does GoFreight help with proactive client communication?

GoFreight sends automated alerts for key events like ETA delays, customs clearance, container return deadlines before your clients have to ask. Your team gets notified too, so exceptions are handled before they become complaints.

Does the portal show CO2 emissions?

Yes. GoFreight displays CO2 emissions per shipment and consolidated across a customer's account. It's built for forwarders who serve sustainability-conscious clients and need to provide emissions data without manual reporting.

Ready to Give Your Customers Self-Service Visibility?

See how GoFreight's customer portal can reduce inquiry calls and improve satisfaction.

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