About this event
Freight forwarding is built on relationships and problem-solving, yet forwarders spend countless hours every week bogged down by repetitive manual data entry, endless inbox triage, and chasing shipment exceptions. Across the industry, up to 73.6% of House Bills of Lading and over 90% of vendor invoices and credit/debit notes are still keyed in by hand.
In this live webinar, Ron Chow (Solutions Engineer) and Chopin Yen (VP of Engineering and Product) dive deep into the reality of daily forwarding operations: where your team's hours actually go, and which tasks belong to AI. Moving past the hype, they explore how to assess your company’s "AI Readiness" across people, processes, and systems, and how to deploy AI agents that handle the heavy lifting so your operators can focus on what matters most.
What to expect?
- Where the Hours Go: A breakdown of the three biggest operational time sinks—starting files, triaging inboxes, and handling carrier exceptions—and where AI delivers immediate time-saving impact.
- The Three Buckets Framework: How to categorize tasks into AI (reading and retyping), Rules (deterministic logic and automated alerts), and People (judgment and customer relationships), starting with a manageable "Goldilocks" process.
- Mastering AI Readiness: Why successful AI adoption depends on operational readiness rather than software alone, evaluated through three pillars: People, Practices, and Systems.
- Training AI Like a New Hire: How to onboard AI agents using your team's existing operational knowledge—letting systems observe top operators and refine workflows on the fly without writing extensive SOPs first.
- 5 Questions to Ask Any AI Vendor: Essential vetting criteria for evaluating logistics AI—including native TMS integration, transparent learning loops, easy in-house correction, and safe fallbacks for edge cases.
- Live Q&A & Practical Workflows: Real-world examples of how AI agents can operate directly from an email inbox to update shipments and trigger downstream actions like Arrival Notices.
